Terms of Service

SoulNode ("Us" or "We") provides the https://soulnode.net website and various related services (collectively, the "Website") to you, the User, subject to your compliance with all the terms, conditions, and notices contained or referenced herein (the "Terms of Service"), as well as any other written agreement between us and you.

In addition, when using particular services or materials on this Website, Users shall be subject to any posted rules applicable to such services or materials that may contain terms and conditions in addition to those in these Terms of Service. All such guidelines or rules are hereby incorporated by reference into these Terms of Service.

These Terms of Service are effective as of 4/1/2021. We expressly reserve the right to change these Terms of Service from time to time without notice to you. You acknowledge and agree that it is your responsibility to review this Website and these Terms of Service from time to time and to familiarize yourself with any modifications.

Your continued use of this Website after such modifications will constitute acknowledgement of the modified Terms of Service and agreement to abide and be bound by the modified Terms of Service.

Usage Policy

You agree that we may at any time, and at our sole discretion, terminate your membership, account, or other affiliation with our site without prior notice to you for violating any of the above provisions. In addition, you acknowledge that we will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in investigating suspected criminal violations.

You agree that you will hold SoulNode free from all liability and or losses such as expenses and claims suffered either but not limited to the negligence of the consumer and or indirect cause of SoulNode. In the event any loss is suffered you the user agrees to hold but not limited to the following free from liability such as; employees, all other consumers, directors, suppliers, claimants and or anyone associated with SoulNode unless stipulated by the governing law and direct cause is proven within a Court of Law.

Services

Content available through this Website often represents the opinions and judgments of an information provider, site user, or other person or entity not connected with us. We do not endorse, nor are we responsible for the accuracy or reliability of, any opinion, advice, or statement made by anyone other than an authorized SoulNode spokesperson speaking in his/her official capacity. Please refer to the specific editorial policies posted on various sections of this Website for further information, which policies are incorporated by reference into these Terms of Service.

You understand and agree that temporary interruptions of the services available through this Website may occur as normal events. You further understand and agree that we have no control over third party networks you may access in the course of the use of this Website, and therefore, delays and disruption of other network transmissions are completely beyond our control.

You understand and agree that the services available on this Website are provided "AS IS" and that we assume no responsibility for the timeliness, deletion, mis-delivery or failure to store any user communications or personalization settings.

We are not responsible for loss, damaged, or file corruption to your server done by any other member associated or not associated with your server or service.

It is up to the user to schedule and make backups for their servers or services. We are not responsible for lack of backups.

In the account that a service is terminated, no files or backups will be given after termination. It is up to the user to make a backup and up keep of the invoices and payment for their service.

Invoices

We are not responsible for lack of invoice notifications or auto subscriptions from PayPal by our system.

It is up to the client or user(s) to pay for the service on time to prevent termination.

Our system sends out invoices in the following order:

  • Invoice and email reminder sent 14 days prior due date
  • Invoice and email reminder sent 5 days prior due date
  • Invoice and email reminder sent 1 day prior due date
  • Service is put into suspension mode and late fee applied
  • Service kept in suspension mode for 6 days while waiting for payment
  • Service is terminated and files wiped after 7 days from invoice due date

Refund Policy

We have a strict 24 hour refund policy from date of purchase. This includes but not limited to:

  • Service interuptions
  • Service at fault
  • Terminated(ing) services
  • Re-occurring payments from the latest payment date
  • Uncanceled PayPal subscriptions from the latest payment date

However, full refunds will not be applied to the following:

  • PayPal Chargebacks/Disputes
  • Stripe Chargebacks/Disputes
  • Starter Setup Packs
  • Product Addons
  • Configurable Options
  • Product Upgrades
  • Setup Fees
  • Payments made through "Add Credits"(WHMCS credit system)
  • Cancelation over 24 hours from purchase date
  • User error, "hacked" users/sub-users, or backdoors into server(s)
  • Downtime, lack of support, or other related issues
  • Advertising, banner or giveaway purchases

Cancelations/Termination

You agree that we may, in our sole discretion, terminate or suspend your access to all or part of the Website with or without notice and for any reason, including, without limitation, breach of these Terms of Service. Any suspected fraudulent, abusive or illegal activity may be grounds for terminating your relationship and may be referred to appropriate law enforcement authorities.

Upon termination or suspension, regardless of the reasons therefore, your right to use the services available on this Website immediately ceases, and you acknowledge and agree that we may immediately deactivate. We shall not be liable to you or any third party for any claims or damages arising out of any termination or suspension or any other actions taken by us in connection with such termination or suspension.

You may at any time cancel your server but as per refund policy is only applicable within 24 hours of purchase.

You as the user must cancel your own service if you are no longer wanting the service.